1. Provide 24 hours a day uninterrupted telephone counseling service.
2.2 hours to respond. Service request for the users can come up with solution within 2 hours.
Staff in place in 3.48 hours. For field personnel in place, our commitment to staff in place within 48 hours. (due to irresistible factors except)
4. Spare parts supply services 7 days a week, as soon as possible to solve customers worries.
5. Regular return visit system. (not less than 1 times a year), so as to establish communication channels.
6. Warranty offer free maintenance for 1 time.
7. Party b is responsible for training, and guide staff all technologies such as web version to party a, until to the skilled operation of equipment.